lgoking Platform Privacy Notice

This page describes what we collect when you use lgoking and how we keep that data protected. We take your privacy seriously and are committed to being transparent about our practices. Our commitment extends across all our games—sportsbook markets on Liga 1 and Piala AFF, live-dealer tables like blackjack and roulette, slot games, and esports betting—as well as our referral and loyalty programs.

We collect personal information only when necessary to deliver our service, verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with legal obligations. We do not sell your data to third parties, and we use industry-standard encryption to protect information in transit and at rest.

If you have questions about how we handle your data or wish to exercise your rights, contact us at the address provided at the end of this notice. Our team responds to data requests within the timeframes required by applicable law.

What Data We Collect at lgoking

We collect personal information directly from you when you create an account, make deposits, or interact with our platform. We also collect data passively through your use of lgoking—such as your IP address, device type, browser, and session activity logs.

• Account information: We collect your name, email address, phone number, and date of birth during signup. We use this to verify your identity and communicate important account updates.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record transaction details (amount, method, timestamp). We do not store full card numbers or sensitive payment credentials on our servers; payment processors handle that data directly.
• Identity verification: For withdrawals or as required by law, we may request copies of your ID, proof of address, or other documents. We store these securely and delete them once verification is complete, unless law requires us to retain them longer.
• Gaming activity: We log your wagers, game outcomes, settlement records, and session history. This data helps us calculate cashback, verify payouts, and detect fraud.
• Device and usage data: We collect your IP address, device model, browser type, operating system, and approximate location (country/region). We also log pages visited, time spent, and interaction patterns to improve our platform.
• Cookies and tracking: We use cookies and similar technologies to remember your login session, track user preferences, and analyze platform performance. See our cookie section below for details.

How We Use Your Data

We use the information we collect for several purposes:

1. Service delivery: We use your data to operate lgoking, process your bets, calculate winnings, and manage your account across all our games—sportsbook, live tables, slots, and esports markets.
2. Payment processing: Payment processors and our banking partners receive only the transaction data they need to complete deposits and withdrawals.
3. Identity verification: We verify your identity to prevent fraud, comply with anti-money-laundering (AML) regulations, and ensure you're accessing our platform from a supported jurisdiction.
4. Marketing and communications: We may send you promotional emails about new tournaments, seasonal offers (Idul Fitri, Idul Adha, Imlek, Nyepi), or account updates. You can unsubscribe from promotional emails anytime through your account settings.
5. Fraud and security: We analyze your activity to detect suspicious patterns, prevent abuse, and protect your account and the platform from unauthorized access.
6. Legal compliance: We retain and disclose data as required by applicable law, court orders, or regulatory authorities.

Third-Party Processors and Data Sharing

We work with several third-party service providers to deliver lgoking:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) receive transaction data necessary to process deposits and withdrawals. They operate under their own privacy policies.
• Cloud hosting: Our servers may be hosted outside your jurisdiction (typically in Southeast Asia or internationally). Data in transit is encrypted; we ensure hosting providers meet industry security standards.
• Compliance and analytics: We may share anonymized usage data with analytics providers to improve our platform. This data cannot be used to identify you personally.
• Legal requests: We disclose personal data to law enforcement, regulatory bodies, or courts only when legally required to do so.

We do not sell your personal data to third parties for marketing purposes. We do not broker your data or allow third-party advertisers to access your information without your consent.

Your Rights and Data Protection at lgoking

Depending on your jurisdiction, you may have rights regarding your data:

• Right to access: You can request a copy of the personal data we hold about you. We provide this within 30 days of your request.
• Right to correction: If your data is inaccurate, you can ask us to correct it. Update your account details directly in lgoking's settings, or contact us if you need assistance.
• Right to deletion: You may request deletion of your account and associated data, subject to legal retention obligations (e.g., AML records must be kept for a defined period).
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a machine-readable format.

To exercise any of these rights, contact us using the details at the end of this notice. We respond to all requests within the timeframe required by applicable law (typically 30 days).

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and analyze how you use lgoking. Most browsers allow you to control cookies through settings. If you disable cookies, some features of our platform may not work properly.

Our cookies include:

• Session cookies: These expire when you log out. They keep you logged in while using lgoking.
• Preference cookies: We store your language, theme, and interface preferences so you don't need to reset them each visit.
• Analytics cookies: We use these to measure traffic, page performance, and user engagement. This helps us improve our platform.

Third-party analytics providers (such as Google Analytics) may also place cookies on your device. Review their privacy policies for details on how they collect and use data.

Data Retention

We retain your account data and transaction records for as long as you have an active account with lgoking. After you close your account, we retain certain data for legal, tax, and anti-fraud purposes. Identity documents are typically deleted once verification is complete, unless we're required to retain them by law.

Session logs and device data are retained for security analysis for up to 12 months. Marketing communications are deleted when you unsubscribe.

International Data Transfers

Our servers and those of our service providers may be located outside your jurisdiction. When we transfer your data internationally, we use standard contractual clauses, adequacy decisions, or your explicit consent to ensure your data remains protected.

By using lgoking, you acknowledge that we may process your data internationally in accordance with this privacy notice and applicable law.

Your privacy is central to how we operate lgoking. We collect only what we need, protect it with industry standards, and respect your rights.

Contact and Data Requests

If you have questions about this privacy notice, wish to exercise your rights, or believe we've mishandled your data, contact us:

• Email: [email protected]
• Mailing address: Available upon request via email.
• Response time: We aim to respond within 30 days.

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use of lgoking comply with their own jurisdiction's law.

This privacy notice was last updated and reflects our current practices. We may update this notice if our practices change or law requires us to do so. Significant changes will be communicated to you via email or a prominent notice on lgoking.